Entry-Level Hotel Front Desk Clerk

About the Company

Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,400 properties with nearly 1 million rooms, in 119 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton has welcomed more than 3 billion guests in its 100-year history. Hilton is consistently recognized as a top employer worldwide for its commitment to team member development, diversity, and community engagement.

Job Description

We are seeking an enthusiastic and customer-focused individual to join our team as an Entry-Level Hotel Front Desk Clerk in Reno, Nevada. This is an excellent opportunity for individuals passionate about hospitality to start a rewarding career with a globally recognized brand. We provide comprehensive training, so no prior hotel experience is necessary – just a willingness to learn and a commitment to delivering exceptional guest service. You will be the first point of contact for our guests, ensuring a seamless and welcoming experience from check-in to check-out.

Key Responsibilities

• Warmly greet guests upon arrival and departure, making them feel welcome and valued.
• Efficiently perform guest check-ins and check-outs, accurately processing payments and room assignments.
• Manage reservations, cancellations, and modifications with attention to detail.
• Answer and direct calls using a multi-line phone system, providing information and assistance.
• Address guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed.
• Provide accurate information about hotel services, facilities, and local attractions/dining options.
• Maintain a clean, organized, and inviting front desk area.
• Collaborate effectively with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Adhere to all hotel policies, procedures, and safety guidelines.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation and a positive, friendly demeanor.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Basic computer proficiency and ability to learn new software systems quickly.
• Professional appearance and attitude.
• Ability to stand for extended periods and lift up to 20 pounds occasionally.
• Reliable and punctual.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a customer-facing role (e.g., retail, food service).
• Familiarity with hotel property management systems (PMS).
• Multilingual abilities are a plus.

Perks & Benefits

• Comprehensive paid training program designed to ensure your success.
• Competitive hourly wage with opportunities for growth.
• Access to a wide range of health, dental, and vision insurance options.
• Paid time off, including vacation and sick leave.
• Hilton Team Member Travel Program: discounted stays at Hilton properties worldwide.
• 401(k) retirement plan with company match.
• Opportunities for career advancement within a global hospitality leader.
• Employee assistance programs and wellness initiatives.
• Dynamic and supportive work environment.

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