Entry-Level Hotel Front Desk Clerk

About the Company

Hilton Worldwide is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,700 properties and more than 1 million rooms, in 122 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as a top employer and offers exceptional career opportunities and benefits for its Team Members.

Job Description

Join our vibrant team at Hilton Worldwide as an Entry-Level Hotel Front Desk Clerk! This is an excellent opportunity for individuals passionate about hospitality, looking to start their career in a supportive and dynamic environment. We are committed to providing comprehensive training to ensure your success, even if you have no prior hotel experience. You will be the first point of contact for our guests, setting the tone for their stay and ensuring a memorable experience from check-in to check-out.

Key Responsibilities

• Warmly greet and welcome guests upon arrival and departure
• Perform guest check-ins and check-outs efficiently and accurately
• Handle guest inquiries, requests, and complaints promptly and professionally
• Manage reservations, including inputting new bookings and modifying existing ones
• Process payments and maintain accurate cash handling procedures
• Provide information about hotel services, facilities, and local attractions
• Answer and direct phone calls with a friendly and helpful demeanor
• Maintain a clean and organized front desk and lobby area
• Collaborate with other hotel departments to ensure guest satisfaction
• Adhere to all hotel policies and procedures regarding guest service and safety

Required Skills

• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Basic computer proficiency and ability to learn new software
• Ability to work effectively in a fast-paced environment
• Strong problem-solving skills and attention to detail
• A positive attitude and professional demeanor
• Availability to work various shifts, including evenings, weekends, and holidays

Preferred Qualifications

• High school diploma or equivalent
• Previous experience in a customer-facing role (e.g., retail, food service)
• Familiarity with property management systems (e.g., Opera)
• Multilingual abilities are a plus

Perks & Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off (vacation, sick leave, holidays)
• 401(k) retirement plan with company match
• Exclusive Team Member travel discounts at Hilton properties worldwide
• Ongoing training and professional development opportunities
• Tuition reimbursement program
• Employee assistance program
• Opportunities for career advancement within a global company

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