Entry-Level Hotel Front Desk Clerk

About the Company

Radisson Hotel Group is one of the world’s largest and most dynamic hotel groups with nine distinctive hotel brands and more than 1,100 hotels in operation and under development in 120 countries. Our ambition is to be the company of choice for guests, owners, and talent. We are committed to fostering a culture where every team member feels valued, respected, and empowered to deliver exceptional experiences. Join us and discover a world of opportunities in hospitality.

Job Description

Are you passionate about people and looking to start a rewarding career in hospitality? Radisson Hotel Group is seeking enthusiastic and customer-focused individuals to join our team as an Entry-Level Hotel Front Desk Clerk in Dundee. No prior hotel experience is required; we provide comprehensive training to equip you with all the skills needed to succeed. This is an excellent opportunity to be the face of our hotel, creating memorable first impressions and ensuring our guests have an outstanding stay. You’ll handle check-ins and check-outs, assist with guest inquiries, and contribute to a welcoming atmosphere.

Key Responsibilities

• Warmly greet guests upon arrival and assist with the check-in and check-out process
• Process payments, issue room keys, and provide accurate information about hotel facilities and services
• Answer phone calls, direct inquiries, and manage reservations effectively
• Address guest concerns and complaints promptly and professionally, escalating issues when necessary
• Maintain a tidy and organized front desk area
• Collaborate with other hotel departments to ensure a seamless guest experience
• Provide local recommendations for dining, attractions, and transportation
• Handle wake-up call requests and special guest services

Required Skills

• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Basic computer proficiency and ability to learn new software
• A positive attitude and a professional demeanor
• Ability to work effectively in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Availability to work flexible shifts, including evenings, weekends, and holidays

Preferred Qualifications

• Previous experience in a customer-facing role (e.g., retail, food service)
• Familiarity with hotel property management systems (PMS) is a plus but not required
• Ability to communicate in a second language

Perks & Benefits

• Comprehensive paid training program
• Opportunities for career growth and advancement within Radisson Hotel Group
• Employee discounts on hotel stays worldwide
• Competitive salary and benefits package
• Supportive and inclusive work environment
• Meal discounts during shifts
• Access to professional development resources

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