Entry-Level Hotel Front Desk Clerk

About the Company

Hilton Hotels & Resorts is a global leader in hospitality, offering a world of unique experiences and exceptional service across a diverse portfolio of brands. With a commitment to guest satisfaction and team member growth, we strive to create memorable stays and vibrant careers.

Job Description

Hilton Hotels & Resorts is seeking a friendly and enthusiastic Entry-Level Hotel Front Desk Clerk to join our team in Portland, Oregon. This is an excellent opportunity for individuals eager to start a career in hospitality, even without prior experience. You will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and pleasant stay from check-in to check-out. If you have a passion for service, a positive attitude, and excellent communication skills, we encourage you to apply.

Key Responsibilities

• Greet guests warmly upon arrival and assist with check-in procedures.
• Process guest payments and accurately handle cash and credit card transactions.
• Respond to guest inquiries, provide information about hotel services, facilities, and local attractions.
• Handle guest complaints or issues with professionalism and escalate when necessary to ensure guest satisfaction.
• Answer incoming calls and direct them appropriately.
• Manage reservations, cancellations, and modifications efficiently.
• Maintain a clean and organized front desk area.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency.
• Ability to stand for extended periods.
• A positive and friendly demeanor.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a customer-facing role (e.g., retail, food service).
• Familiarity with hotel operating systems (e.g., OnQ, Opera) is a plus but not required.
• Multilingual abilities are a plus.

Perks & Benefits

• Competitive hourly wage.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Hilton Team Member travel discounts worldwide.
• Opportunities for career growth and development within Hilton.
• Training and mentorship programs.
• Employee assistance program.

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