About the Company
SAP is a global leader in enterprise application software, helping companies of all sizes and industries run better by redefining business processes. With a rich history of innovation, SAP empowers businesses to streamline operations, foster growth, and deliver exceptional customer experiences across various sectors worldwide. Join our team in Munich and become part of a culture that values innovation, collaboration, and making a tangible impact on our customers’ success.
Job Description
Are you a highly motivated individual with a passion for helping others succeed? SAP is looking for an enthusiastic Entry-Level Customer Success Specialist to join our dynamic team in Munich. In this hybrid role, you will be instrumental in supporting our customers, ensuring they maximize the value of SAP’s cutting-edge software solutions. This is an excellent opportunity for a proactive, English-speaking individual to kickstart a career in technology and customer relations within a world-renowned organization. You will work closely with clients to understand their needs, provide guidance, and ensure their journey with SAP products is seamless and successful.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of assigned customers, building strong relationships and trust.
- Onboard new customers and guide them through the initial adoption of SAP products and features.
- Proactively engage with customers to understand their business objectives and challenges.
- Monitor customer health and usage, identifying potential risks and opportunities for engagement.
- Provide basic product support and direct customers to relevant resources or expert teams when necessary.
- Gather customer feedback and communicate insights to internal product and development teams.
- Collaborate with sales and support teams to ensure a unified and positive customer experience.
- Participate in ongoing training and development to stay updated on SAP products and industry best practices.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a natural ability to build rapport.
- Problem-solving aptitude and a proactive approach to challenges.
- Ability to work effectively both independently and as part of a team.
- Basic understanding of software applications and a willingness to learn complex systems.
- High level of empathy and a customer-first mindset.
- Proficiency with standard office software (e.g., Microsoft Office Suite).
Preferred Qualifications
- Bachelor's degree in Business, Communications, Marketing, or a related field.
- Prior experience in a customer service, support, or client-facing role (internships count!).
- Familiarity with CRM software (e.g., Salesforce, SAP C/4HANA).
- Basic knowledge of the enterprise software industry or SaaS business models.
- Additional language skills (e.g., German, French, Spanish) are a plus but not required.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and flexible working arrangements.
- Pension scheme and other financial benefits.
- Extensive professional development and career growth opportunities.
- Access to SAP's world-class training programs and certifications.
- Employee assistance programs and wellness initiatives.
- Modern office environment with access to amenities in central Munich.
- Opportunity to work in a hybrid model, balancing office collaboration with remote flexibility.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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