About the Company
SAP is a global leader in enterprise application software, helping companies of all sizes and industries run at their best. Our machine learning, Internet of Things, and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. We are committed to fostering innovation, creating sustainable growth, and making a positive impact on the world.
Job Description
Are you a proactive problem-solver with a passion for helping others succeed? SAP is looking for an enthusiastic and driven Entry-Level Customer Success Specialist to join our team in Hamburg. In this role, you will be crucial in ensuring our customers achieve maximum value from SAP’s innovative solutions. You will onboard new clients, provide ongoing support, nurture relationships, and identify opportunities for growth, all while becoming an expert in our products. This is an excellent opportunity for a motivated individual to kick-start their career in customer success within a world-renowned technology company.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of assigned customers, building strong, lasting relationships.
- Onboard new customers effectively, ensuring smooth adoption and initial success with SAP products.
- Proactively engage with customers to understand their business needs, challenges, and goals.
- Monitor customer health and usage, identifying potential risks and growth opportunities.
- Provide guidance and support to customers, helping them navigate product features and best practices.
- Collaborate with sales, support, and product teams to address customer issues and drive solutions.
- Gather customer feedback and advocate for their needs internally to influence product development.
- Conduct regular business reviews with customers to demonstrate value and progress.
- Identify upsell and cross-sell opportunities within existing accounts.
Required Skills
- Fluent in English (written and spoken) – essential for global client interaction.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach.
- High level of empathy and a genuine desire to help customers.
- Ability to learn new software and technologies quickly.
- Strong organizational skills and attention to detail.
- Bachelor's degree in Business, Communications, Marketing, or a related field.
Preferred Qualifications
- Prior internship or entry-level experience in a customer-facing role (e.g., customer service, sales support).
- Familiarity with CRM software (e.g., Salesforce, SAP CRM).
- Basic understanding of enterprise software or SaaS business models.
- Proficiency in German is a plus, but not required for this English-speaking role.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career growth.
- Mentorship programs and a supportive team environment.
- Flexible work options (within an on-site context).
- Employee assistance programs.
- Modern office space in a vibrant city location.
- Access to SAP's extensive learning and development resources.
- Company pension scheme.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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