Entry-Level Customer Success Specialist

About the Company

SAP SE is a global market leader in enterprise application software, helping companies of all sizes and industries run at their best. With a commitment to innovation and customer success, SAP empowers businesses to become intelligent enterprises, fostering growth and efficiency worldwide. We pride ourselves on a collaborative culture, pioneering technology, and making a tangible impact on the future of business.

Job Description

Are you passionate about helping customers succeed and thrive with cutting-edge technology? SAP SE is looking for a motivated and enthusiastic Entry-Level Customer Success Specialist to join our dynamic team in Hamburg. This is an excellent opportunity for a recent graduate or early-career professional eager to start a career in customer success within the enterprise software industry. You will play a crucial role in building strong relationships, ensuring customer satisfaction, and contributing to the adoption and value realization of SAP solutions. We offer comprehensive training and mentorship to help you grow your skills and become a valuable asset to our customers.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of assigned customers, fostering strong relationships.
• Onboard new customers and guide them through their initial journey with SAP products and services.
• Proactively engage with customers to understand their business needs and ensure they are maximizing the value of SAP solutions.
• Monitor customer health and identify potential risks or opportunities for improvement.
• Provide basic product support and direct customers to appropriate technical resources when needed.
• Collaborate with sales, product, and support teams to address customer inquiries and resolve issues promptly.
• Gather customer feedback and insights to contribute to product development and service enhancements.
• Assist in the creation and delivery of customer training materials and best practices.
• Participate in regular team meetings and contribute to ongoing improvements in customer success processes.

Required Skills

• Bachelor's degree in Business, Communications, IT, or a related field.
• Excellent verbal and written communication skills in English and German.
• Strong interpersonal skills and a passion for building relationships.
• Ability to empathize with customers and understand their challenges.
• Problem-solving aptitude and a proactive approach.
• Basic understanding of software applications and cloud-based services.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications

• Previous internship or entry-level experience in a customer-facing role (e.g., retail, hospitality, support).
• Familiarity with CRM software (e.g., Salesforce, SAP CRM).
• Understanding of the enterprise software landscape.
• Ability to analyze data and present insights clearly.
• Experience working in a team-oriented environment.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Generous paid time off and holidays.
• Opportunities for professional development and career growth.
• Mentorship programs and continuous learning resources.
• Modern office environment with collaborative workspaces.
• Employee assistance program.
• Discounted public transport pass.

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