About the Company
Sky UK is a leading telecommunications company that provides television and broadband internet services, fixed-line telephone, and mobile services to consumers and businesses across the United Kingdom. We are committed to connecting our customers to the content and services they love, delivered with innovative technology and outstanding customer support. Join our team and be part of a company that is always pushing boundaries and shaping the future of entertainment and communication.
Job Description
We are seeking enthusiastic and motivated Entry-Level Customer Service Associates to join our rapidly growing remote team. This is a fantastic opportunity for individuals looking to start their career in customer service, offering comprehensive training and a supportive work environment from the comfort of your home. You will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries related to our broadband, TV, and mobile services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve technical issues, billing questions, and service-related problems.
- Provide accurate information about Sky UK products and services.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to improve customer satisfaction and loyalty.
- Adhere to company policies and procedures, including data protection regulations.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with basic computer applications and strong typing skills.
- A quiet, dedicated home workspace with reliable internet connection.
- Positive attitude and willingness to learn and adapt.
Preferred Qualifications
- Previous experience in a customer-facing role (retail, hospitality, etc.) is a plus.
- Familiarity with telecommunications products or services.
- Experience using CRM software or similar customer management systems.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive remote training program.
- Generous employee discounts on Sky products.
- 25 days annual leave plus bank holidays.
- Private medical insurance.
- Pension scheme.
- Opportunities for career advancement within a large organization.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
