About the Company
TUI Group is the world’s leading tourism group, operating in over 100 countries worldwide. We offer our 27 million customers a unique range of travel experiences from our own tour operators, hotel brands, cruise lines, and retail distribution network. Our vision is to make dreams come true, and we achieve this through our dedicated and diverse team. We are committed to fostering a global mindset and an inclusive culture where every voice is heard.
Job Description
We are seeking a dynamic and customer-focused English-Speaking Tourism & Travel Specialist to join our vibrant team in Hamburg. This role is perfect for an individual with a passion for travel, excellent communication skills, and a desire to provide exceptional service to our diverse international clientele. You will be instrumental in designing bespoke travel packages, managing bookings, and ensuring a seamless travel experience for our customers from inquiry to return. This position requires a professional who thrives in a fast-paced environment and is adept at cross-cultural communication, without requiring German language proficiency for daily tasks.
Key Responsibilities
- Design and customize travel itineraries and packages tailored to client preferences and budgets.
- Manage all aspects of travel bookings, including flights, accommodations, transfers, and activities.
- Provide expert advice and recommendations on destinations, travel products, and visa requirements to an international client base.
- Handle customer inquiries, resolve travel-related issues, and provide timely and effective support.
- Maintain up-to-date knowledge of travel trends, industry regulations, and TUI's product offerings.
- Collaborate with internal teams and external partners to ensure smooth service delivery.
- Process payments and manage documentation accurately and efficiently.
- Contribute to achieving sales targets and enhancing customer satisfaction.
Required Skills
- Proficiency in English (written and spoken) to a native or near-native level.
- Proven experience in the tourism or travel industry.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using booking systems and travel software.
- Ability to work independently and as part of a diverse team.
- Problem-solving skills and a proactive approach to challenges.
Preferred Qualifications
- A Bachelor's degree in Tourism, Hospitality, Business, or a related field.
- Experience with CRM software and GDS (Global Distribution System).
- Knowledge of other European languages.
- Personal travel experience in various global destinations.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous travel discounts and opportunities for familiarization trips.
- Professional development and career advancement opportunities.
- A dynamic, international work environment.
- Hybrid work model with flexible hours.
- Company pension scheme.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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