About the Company
TUI Group is the world’s leading tourism group, operating in over 180 destinations worldwide. We offer our 27 million customers a wide range of services, including hotels, cruises, airlines, and extensive travel experiences. Our mission is to deliver unforgettable holiday moments for customers globally. Join our diverse and international team in Hamburg, a vibrant hub for commerce and culture, and contribute to shaping the future of travel.
Job Description
We are seeking a highly organized and customer-focused English-Speaking Tourism & Travel Coordinator to join our dynamic team in Hamburg. This role is perfect for an individual with a passion for travel, excellent communication skills, and the ability to manage complex travel arrangements for our international clientele. You will be instrumental in ensuring smooth travel experiences, from initial inquiry to post-trip follow-up, working in a hybrid model that blends office presence with remote flexibility.
Key Responsibilities
- Manage and coordinate complex travel itineraries for individual and group clients, ensuring all details are meticulously handled.
- Communicate effectively with clients in English via phone, email, and in-person consultations to understand their travel needs and preferences.
- Book flights, accommodations, ground transportation, tours, and activities using various booking systems and supplier platforms.
- Provide expert advice on destinations, travel regulations, visa requirements, and cultural nuances.
- Resolve travel-related issues and emergencies promptly and efficiently, offering proactive solutions.
- Maintain accurate client records and travel documentation.
- Collaborate with internal teams and external partners to enhance service delivery and client satisfaction.
- Process payments, manage invoicing, and handle basic accounting related to travel bookings.
- Stay updated on industry trends, new destinations, and emerging travel technologies.
Required Skills
- Fluent in English (written and spoken) with excellent communication skills.
- Minimum 2 years of experience in the travel, tourism, or hospitality industry.
- Proven ability to organize and manage complex travel arrangements.
- Proficiency in GDS (Global Distribution Systems) such as Amadeus, Sabre, or Galileo, or similar travel booking software.
- Strong customer service orientation with a problem-solving mindset.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications
- A degree or diploma in Tourism, Hospitality Management, or a related field.
- Experience with CRM software for client management.
- Knowledge of an additional European language is a plus, but not required.
- Familiarity with destinations and travel products offered by TUI Group.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous employee travel discounts and opportunities.
- Comprehensive health and wellness programs.
- Professional development and career advancement opportunities.
- A vibrant and international work environment.
- Flexible hybrid work model.
- Company pension scheme.
- Access to a wide network of industry experts.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
