About the Company
SAP SE is a German multinational software corporation based in Walldorf, Baden-Württemberg, that develops enterprise software to manage business operations and customer relations. The company is especially known for its ERP software. As the world’s leading provider of enterprise application software, SAP helps companies of all sizes and industries run better by providing innovative solutions that enable more effective data processing and information flow across organizations globally.
Job Description
Join SAP SE, a global leader in enterprise software, as an English Speaking Remote Customer Service Representative. In this vital role, you will be the first point of contact for our international customers, providing exceptional support and ensuring a seamless experience with SAP’s innovative products and services. This is a 100% remote position, allowing you to work from anywhere within Germany, while contributing to a globally recognized brand.
Key Responsibilities
- Provide first-line customer support via phone, email, and chat for a range of SAP products and services.
- Diagnose and resolve technical issues, escalating complex problems to senior support engineers when necessary.
- Guide customers through troubleshooting steps and provide clear, concise solutions.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Educate customers on product features and best practices to maximize their usage of SAP solutions.
- Contribute to continuous improvement initiatives by identifying common customer pain points and suggesting solutions.
Required Skills
- Fluent in English (written and spoken).
- Proven experience in a customer service or support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and general computer applications.
- Ability to work independently and manage time effectively in a remote environment.
- A quiet, dedicated home office space with reliable internet connection.
Preferred Qualifications
- Experience with SAP products or enterprise software.
- Additional language skills (especially German or other European languages).
- Bachelor's degree in a relevant field or equivalent practical experience.
- Familiarity with IT service management (ITSM) principles.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Generous paid time off and holidays.
- Opportunities for professional development and career growth.
- Access to SAP's extensive learning platforms.
- Employee stock purchase program.
- Flexible remote work schedule.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
