English Speaking IT Helpdesk Support (Visa Sponsorship)

About the Company

Siemens AG is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 170 years. Active around the world, the company focuses on intelligent infrastructure for buildings and distributed energy systems, automated factory and process automation and digitalization in the manufacturing and process industries, smart mobility solutions for rail and road transport, as well as medical technology and digital healthcare services.

Job Description

We are seeking a dedicated and technically proficient English Speaking IT Helpdesk Support specialist to join our dynamic team in Munich. This role is crucial for ensuring smooth IT operations and providing top-tier technical assistance to our diverse workforce across various business units. The ideal candidate will possess excellent problem-solving skills, a customer-centric approach, and a strong understanding of IT fundamentals. We are offering visa sponsorship for qualified international candidates passionate about kickstarting or advancing their career in a leading global technology company.

Key Responsibilities

• Provide first-line technical support to internal users via phone, email, and ticketing system.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
• Assist users with account management, password resets, and access permissions.
• Install, configure, and maintain operating systems (Windows, macOS) and standard business applications (Microsoft 365, SAP, etc.).
• Escalate complex issues to higher-tier support teams or specialized departments when necessary.
• Document all support interactions, resolutions, and configurations accurately in the helpdesk ticketing system.
• Participate in IT asset management and inventory tracking.
• Contribute to the creation and maintenance of IT knowledge base articles and user guides.
• Ensure timely and effective resolution of IT-related problems to minimize downtime and enhance user productivity.
• Collaborate with other IT teams on projects and system upgrades.

Required Skills

• Fluent in English (verbal and written)
• Minimum of 2 years of experience in an IT Helpdesk or technical support role.
• Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite (Microsoft 365).
• Familiarity with network fundamentals (TCP/IP, DNS, VPN).
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Excellent communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, ITIL Foundation, or Microsoft Certified Professional (MCP) certification.
• Experience with macOS and Linux environments.
• Basic knowledge of Active Directory and user management.
• Familiarity with remote support tools and methodologies.
• German language skills (B1 level or higher) are a plus but not mandatory.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental insurance.
• Visa sponsorship and relocation assistance for eligible candidates.
• Opportunities for professional development and career advancement.
• Access to a wide range of training programs and certifications.
• Modern office environment with state-of-the-art technology.
• Employee discount programs and subsidized public transport.
• Work-life balance initiatives and flexible working models (where applicable).
• Company pension scheme.

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