English-Speaking Hotel Receptionist

About the Company

Hilton Hamburg is a landmark hotel nestled in the heart of Hamburg, offering luxurious accommodations and exceptional service to guests from around the globe. Our commitment to hospitality excellence creates an inspiring environment for both guests and team members. We pride ourselves on our diverse team and our ability to deliver memorable experiences.

Job Description

We are seeking a dynamic and highly motivated English-Speaking Hotel Receptionist to join our front desk team at Hilton Hamburg. In this vital role, you will be the first point of contact for our international guests, providing a warm welcome, efficient check-in/check-out services, and comprehensive assistance throughout their stay. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for delivering outstanding customer service. This position is perfect for someone who thrives in a fast-paced environment and enjoys interacting with people from various cultures, with no German language skills required for this specific role.

Key Responsibilities

• Greet guests warmly upon arrival and manage the check-in and check-out process efficiently.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Process payments, manage reservations, and assign rooms according to guest preferences and hotel availability.
• Maintain up-to-date knowledge of hotel services, facilities, and local attractions to assist guests effectively.
• Answer phone calls and direct them appropriately, taking messages as needed.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Maintain a tidy and organized front desk area.
• Adhere to all hotel policies, procedures, and safety guidelines.

Required Skills

• Fluent in English (spoken and written).
• Proven experience in a customer service role, preferably within the hospitality industry.
• Strong interpersonal and communication skills.
• Proficiency in using hotel management systems (e.g., Opera PMS) or similar software.
• Ability to work effectively in a multicultural environment.
• Excellent problem-solving abilities and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Previous experience as a Hotel Receptionist or Front Desk Agent.
• A degree or diploma in Hospitality Management or a related field.
• Familiarity with the Hilton brand standards and loyalty programs.

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health and wellness programs.
• Opportunities for career growth and professional development within Hilton.
• Employee discounts on hotel stays and F&B worldwide.
• Access to a global network of hospitality professionals.
• Subsidized public transport ticket (HVV ProfiTicket).
• Complimentary meals during shifts.

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