English-Speaking Hotel Receptionist

About the Company

Hilton Hotels & Resorts is a global leader in hospitality, renowned for providing exceptional guest experiences and a world-class working environment. With a rich history spanning over a century, Hilton operates a portfolio of 18 world-class brands across 119 countries and territories. We are dedicated to filling the earth with the light and warmth of hospitality by delivering exceptional experiences – every hotel, every guest, every time. Joining Hilton means becoming part of a diverse and inclusive team committed to growth, innovation, and making a positive impact on our guests and communities.

Job Description

We are seeking a highly motivated and friendly English-Speaking Hotel Receptionist to join our dynamic team at Hilton Hamburg. As the first point of contact for our international guests, you will play a crucial role in creating a welcoming and efficient experience from arrival to departure. This position is perfect for an individual with excellent communication skills, a passion for service, and a desire to work in a multicultural environment. While German language skills are not required for this specific role, an understanding of luxury hospitality standards and a proactive attitude are essential. You will be responsible for managing guest check-ins and check-outs, handling inquiries, processing reservations, and ensuring guest satisfaction through meticulous attention to detail and a warm, professional demeanor.

Key Responsibilities

• Warmly welcome and register guests upon arrival, assigning rooms and issuing keys.
• Efficiently process guest check-outs, including handling payments and generating invoices.
• Respond to guest inquiries, requests, and complaints in a professional and timely manner, escalating issues as necessary.
• Manage incoming calls and redirect them appropriately, providing information on hotel services and local attractions.
• Process reservations, modifications, and cancellations with accuracy.
• Maintain a tidy and organized front desk area.
• Collaborate with other hotel departments (Housekeeping, Concierge, F&B) to ensure seamless guest service.
• Handle cash and credit card transactions accurately and securely.
• Provide information about hotel facilities, services, and local area attractions.

Required Skills

• Fluent in English (verbal and written).
• Proven experience in a customer service role, preferably in hospitality.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using front office management systems (PMS).
• Ability to work effectively in a fast-paced environment.
• Professional appearance and demeanor.

Preferred Qualifications

• Previous experience as a Hotel Receptionist or Front Desk Agent.
• Knowledge of other European languages.
• Familiarity with Hilton's brand standards and service culture.
• Ability to handle stressful situations with grace and efficiency.

Perks & Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and professional development within Hilton's global network.
• Employee discounts on hotel stays and F&B.
• Training programs and e-learning resources.
• Access to a comprehensive wellness program.
• Vibrant and multicultural work environment in the heart of Hamburg.

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