English-Speaking Hotel & Hospitality Staff

About the Company

A global leader in hospitality, Marriott International boasts an unparalleled portfolio of hotels and resorts worldwide. We are dedicated to providing exceptional guest experiences and fostering a vibrant, inclusive culture for our associates. Join us and discover a world of opportunity.

Job Description

We are seeking enthusiastic and dedicated English-Speaking Hotel & Hospitality Staff to join our dynamic team in Munich. This role is crucial in delivering the exceptional service and memorable experiences that Marriott guests expect. You will be at the forefront of guest interaction, ensuring comfort, satisfaction, and a seamless stay for visitors from around the globe. We value individuals with a passion for service, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities

• Welcome and assist guests upon arrival and throughout their stay.
• Handle check-ins and check-outs efficiently and courteously.
• Provide information about hotel services, local attractions, and dining options.
• Process reservations, cancellations, and modifications accurately.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain a clean and organized work environment.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Handle cash and credit card transactions with precision.
• Assist with luggage handling and room service delivery as needed.

Required Skills

• Fluency in English (written and verbal).
• Proven experience in a customer service or hospitality role.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible shifts, including weekends and holidays.
• A genuine passion for serving guests and creating positive experiences.

Preferred Qualifications

• Proficiency in German or another European language.
• Previous experience with hotel management software (e.g., Opera PMS).
• Certification in hospitality management or a related field.
• First aid certification.

Perks & Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and professional development within Marriott International.
• Discounted hotel stays and food & beverage globally.
• A diverse and inclusive work environment.
• Access to employee wellness programs.
• Company pension scheme.
• Paid time off and holidays.

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