About the Company
Jumeirah Group, a member of Dubai Holding, is a world-renowned luxury hotel company with a portfolio of award-winning properties across the globe. Our commitment to excellence, Arabian hospitality, and unique guest experiences drives us to seek out passionate and dedicated professionals. We believe in nurturing talent and providing an environment where individuals can thrive and contribute to our legacy of luxury.
Job Description
We are seeking a highly motivated and skilled English-speaking Hospitality Professional to join our dynamic team in Sharjah. This role is ideal for individuals with a passion for service, an exceptional eye for detail, and a desire to contribute to a world-class luxury brand. The successful candidate will be responsible for ensuring guests receive unparalleled service and will play a key role in upholding Jumeirah’s reputation for excellence. Visa sponsorship will be provided for eligible international candidates.
Key Responsibilities
- Provide exceptional customer service and guest relations, ensuring a memorable experience for all visitors.
- Handle guest inquiries, requests, and complaints efficiently and professionally.
- Assist with check-ins, check-outs, and reservation management as needed.
- Maintain high standards of cleanliness and organization within designated areas.
- Collaborate effectively with various departments to ensure seamless guest service delivery.
- Adhere to all company policies, procedures, and service standards.
- Support operational needs as required, demonstrating flexibility and a proactive attitude.
Required Skills
- Fluency in English (written and spoken)
- Minimum of 3 years of experience in a luxury hotel or high-end hospitality environment.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and a calm demeanor under pressure.
- Proficiency in hotel management software (e.g., Opera PMS) is a plus.
- Ability to work flexible hours, including weekends and public holidays.
Preferred Qualifications
- Bachelor's degree or diploma in Hospitality Management or a related field.
- Additional language proficiency (e.g., Arabic, Russian, Mandarin).
- Experience working in a multicultural environment.
- Demonstrated ability to anticipate guest needs and deliver personalized service.
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive health insurance.
- Accommodation or housing allowance.
- Annual flight ticket to home country (for eligible expatriate employees).
- Visa sponsorship and assistance with relocation.
- Access to world-class training and development programs.
- Employee discounts across Jumeirah properties globally.
- Opportunities for career growth and advancement within a global luxury brand.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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