About the Company
Teleperformance is a global leader in outsourced omnichannel customer experience management, serving companies around the world from various industries. With a strong commitment to innovation and employee well-being, we empower our teams to deliver exceptional service and create meaningful connections.
Job Description
Join our dynamic team in Munich as an English-Speaking Call Center Agent. We are seeking enthusiastic and customer-focused individuals to provide outstanding support to our international clientele. In this role, you will be the primary point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive brand experience. Fluency in English is essential for this role, and no German language skills are required. This is an excellent opportunity for individuals looking to start or advance their career in customer service within a supportive and multicultural environment.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information and solutions to customer inquiries regarding products, services, or accounts.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate departments for further investigation and resolution.
- Maintain a high level of customer satisfaction and strive to exceed service expectations.
- Adhere to company policies, procedures, and service level agreements.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems and CRM software.
- Ability to empathize with customers and provide a positive experience.
- High school diploma or equivalent.
- Ability to work in a fast-paced and target-driven environment.
Preferred Qualifications
- Previous experience in a call center or customer service role.
- Experience with various communication channels (chat, email, social media) is a plus.
- Familiarity with industry-specific software or tools.
Perks & Benefits
- Comprehensive training and continuous professional development.
- Opportunities for career advancement within a global company.
- Competitive salary and performance-based incentives.
- Multicultural work environment.
- Employee assistance programs.
- Company-sponsored social events and team-building activities.
- Subsidized public transportation tickets.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
