English-Speaking Call Center Agent

About the Company

Teleperformance is a global leader in outsourced omnichannel customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions. With operations in more than 80 countries, Teleperformance provides exceptional customer service worldwide.

Job Description

Are you fluent in English and looking for a dynamic role in customer service? Teleperformance Germany is seeking dedicated English-Speaking Call Center Agents to join our vibrant team in Hamburg. In this role, you will be the first point of contact for our international clients’ customers, providing outstanding support and ensuring a positive experience. No German language skills are required for this specific position, making it an excellent opportunity for English-only speakers residing in or looking to relocate to Hamburg.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide accurate information, resolve issues, and process requests related to products or services.
• Document all customer interactions and transactions accurately in the CRM system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain a high level of customer satisfaction and strive to exceed service expectations.
• Adhere to company policies and procedures, ensuring compliance and quality standards.

Required Skills

• Fluency in English (verbal and written).
• Excellent communication and interpersonal skills.
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with basic computer applications and willingness to learn new systems.
• Customer-focused with a positive attitude.

Preferred Qualifications

• Previous experience in a call center, customer service, or hospitality role.
• Experience with CRM software (e.g., Salesforce, Zendesk).
• A high school diploma or equivalent qualification.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Paid training and continuous professional development opportunities.
• Opportunities for career growth and advancement within a global company.
• Modern office environment with state-of-the-art technology.
• Employee assistance programs and discounted services.
• Dynamic and multicultural work atmosphere.
• Hybrid work model offering flexibility.

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