English-Speaking Call Center Agent

About the Company

Arvato, a division of Bertelsmann, is an international service provider that partners with customers around the globe to design and implement innovative and integrated business solutions. With a focus on customer relationship management, supply chain management, financial services, and IT services, Arvato employs thousands of dedicated professionals committed to delivering excellence. Our Hamburg office plays a crucial role in supporting our diverse client portfolio, providing exceptional customer service in various languages.

Job Description

We are seeking a highly motivated and customer-focused English-Speaking Call Center Agent to join our dynamic team in Hamburg. This role is perfect for individuals who possess excellent communication skills, a natural ability to connect with people, and a desire to provide outstanding support to our international clients. As an English-Speaking Call Center Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience, all in English. No prior knowledge of German is required for this position.

Key Responsibilities

• Handle inbound and outbound customer calls in English with professionalism and empathy.
• Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
• Troubleshoot customer issues and complaints, escalating complex problems to relevant departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
• Educate customers on products, services, and company policies.
• Meet or exceed individual and team performance targets, including quality metrics and response times.
• Collaborate with team members and supervisors to continuously improve customer service processes.
• Adhere to all company policies and procedures, ensuring data privacy and security.

Required Skills

• Excellent verbal and written communication skills in English (native or near-native proficiency).
• Strong active listening and problem-solving abilities.
• Proven ability to maintain a positive and professional attitude in challenging situations.
• Proficiency in using computer systems and basic office software.
• Ability to work effectively in a fast-paced, team-oriented environment.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in a call center, customer service, or hospitality role.
• Familiarity with CRM software (e.g., Salesforce, Zendesk).
• Ability to adapt quickly to new technologies and processes.
• Demonstrated ability to handle confidential information with discretion.

Perks & Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Paid time off and public holidays.
• Opportunities for career growth and professional development within Arvato/Bertelsmann.
• Modern and collaborative office environment in the heart of Hamburg.
• Employee discounts on various products and services.
• Regular team-building events and social activities.

Apply Now