English-Speaking Call Center Agent

About the Company

Teleperformance is a global leader in digitally integrated business services, providing advanced solutions that improve customer experience across various industries. With a strong presence in Germany, we are committed to fostering a diverse and inclusive work environment where talent thrives. Join our team in Munich and become part of a dynamic company dedicated to innovation and excellence.

Job Description

Are you an excellent communicator with a passion for helping others? Teleperformance is seeking an enthusiastic and customer-focused English-Speaking Call Center Agent to join our vibrant team in Munich. In this role, you will be the first point of contact for our international customers, providing outstanding service and support in English. No German language skills are required for this particular position, making it an ideal opportunity for individuals looking to start or continue their career in Germany’s bustling service industry. You will handle inquiries, resolve issues, and ensure a positive experience for every customer.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in English promptly and professionally.
• Provide accurate information and solutions to customer questions and concerns.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and escalate complex issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction and strive to exceed service expectations.
• Adhere to company policies and procedures, including data privacy and security guidelines.
• Participate in ongoing training and development programs to enhance product knowledge and service skills.

Required Skills

• Fluent in English (C1/C2 level) with excellent verbal and written communication skills.
• Strong active listening skills and empathy.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to work effectively in a fast-paced and dynamic environment.
• Customer-oriented mindset with a genuine desire to assist others.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in a call center, customer service, or hospitality role.
• Experience with CRM software (e.g., Salesforce, Zendesk).
• Ability to problem-solve and make quick, effective decisions.
• Familiarity with various communication channels (email, chat).

Perks & Benefits

• Competitive salary package and performance-based bonuses.
• Comprehensive health insurance and other social benefits.
• Paid training and ongoing professional development opportunities.
• Opportunities for career advancement within a global company.
• Multicultural and supportive work environment.
• Employee assistance programs.
• Company-sponsored social events and team-building activities.
• Modern office facilities in Munich with good public transport access.

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