Disability Claims Examiner

About the Company

Canada Life is a leading insurance and financial services company dedicated to improving the financial, physical, and mental well-being of Canadians. With a history spanning over 170 years, we are committed to providing a wide range of insurance and wealth management products and services. We foster an inclusive culture that values collaboration, innovation, and client-centricity, empowering our employees to make a meaningful impact.

Job Description

We are seeking a diligent and empathetic Disability Claims Examiner to join our team in Brandon, Manitoba. In this critical role, you will be responsible for managing a portfolio of disability claims, evaluating complex medical and vocational information, and making timely and accurate claim decisions. The ideal candidate will possess a strong analytical mind, excellent communication skills, and a genuine commitment to providing support to claimants during challenging times.

Key Responsibilities

• Evaluate disability claims by reviewing medical documentation, policy provisions, and vocational information to determine eligibility.
• Communicate effectively with claimants, physicians, employers, and other stakeholders to gather necessary information and provide claim updates.
• Develop and implement claim management strategies, including rehabilitation and return-to-work plans, where appropriate.
• Maintain accurate and thorough claim records, ensuring compliance with regulatory requirements and company guidelines.
• Collaborate with internal teams, including medical consultants, legal counsel, and rehabilitation specialists, to facilitate informed decision-making.
• Manage claim reserves and payments, ensuring financial accuracy and integrity.
• Identify and escalate complex or high-risk claims to senior management.

Required Skills

• Bachelor's degree in a related field (e.g., Health Sciences, Business, Social Work) or equivalent experience.
• Minimum of 2 years of experience in disability claims management or a similar analytical role in the insurance industry.
• Strong understanding of medical terminology, pathology, and diagnostic procedures.
• Excellent analytical, critical thinking, and problem-solving abilities.
• Superior written and verbal communication skills.
• Proficiency in Microsoft Office Suite and claims management software.
• Demonstrated empathy and a claimant-focused approach.

Preferred Qualifications

• Professional designation such as FLMI, ACLA, or CEBS.
• Experience with long-term disability claims.
• Knowledge of provincial and federal disability legislation in Canada.
• Bilingualism (English/French) is an asset.

Perks & Benefits

• Comprehensive health, dental, and vision benefits.
• Competitive salary and performance-based bonuses.
• Defined contribution pension plan with company matching.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement.
• Employee assistance program and wellness initiatives.
• Inclusive and supportive work environment.

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