Customer Support Representative (Full Training Provided)

About the Company

Bell Canada is Canada’s largest communications company, providing a comprehensive range of advanced communication services to residential and business customers across Canada. Our services include wireless, TV, internet, and phone, alongside extensive media operations. We are committed to connecting Canadians and delivering exceptional customer experiences through innovation and dedicated service.

Job Description

Are you passionate about helping people and eager to start a rewarding career in customer service? Bell Canada is seeking enthusiastic and customer-focused individuals to join our team as Customer Support Representatives. No prior experience is required, as we provide comprehensive, full training to equip you with all the knowledge and skills needed to succeed. You will be the first point of contact for our valued customers, providing support for our wide range of telecommunications products and services. This is an excellent opportunity to grow with a leading Canadian company, develop valuable communication skills, and build a long-term career path.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Provide information, troubleshoot issues, and resolve customer complaints efficiently and effectively
• Educate customers on product features, service offerings, and billing inquiries
• Document customer interactions and resolutions accurately in our CRM system
• Identify opportunities to enhance customer satisfaction and promote additional services
• Collaborate with team members and other departments to ensure seamless customer experience
• Adhere to company policies, procedures, and service level agreements

Required Skills

• Excellent verbal and written communication skills in English
• Strong active listening and problem-solving abilities
• A positive attitude and genuine desire to help others
• Ability to multitask and navigate multiple systems simultaneously
• Basic computer proficiency and comfort with standard office software
• Flexibility to work various shifts, including evenings, weekends, and holidays

Preferred Qualifications

• Fluency in French or another language relevant to the Canadian market
• Experience in a fast-paced environment or working towards customer-focused goals
• Post-secondary education or equivalent experience

Perks & Benefits

• Comprehensive paid training program
• Competitive salary and performance-based incentives
• Full health, dental, and vision benefits package
• Employee discounts on Bell products and services
• Opportunities for career advancement and professional development
• Access to an employee assistance program
• Paid time off and holiday pay

Apply Now