About the Company
Oracle is a global leader in enterprise cloud computing, providing a comprehensive and fully integrated stack of cloud applications and platform services. From infrastructure to applications, Oracle empowers businesses to innovate, unlock new possibilities, and achieve operational excellence. With a commitment to diversity, inclusion, and a culture of continuous learning, Oracle offers a dynamic environment for professionals looking to make a significant impact on the future of technology.
Job Description
We are seeking a highly motivated and technically skilled Customer Support Engineer to join our global support team in Green Bay, Wisconsin. This role is crucial for ensuring the smooth operation and optimal performance of Oracle’s cutting-edge products and solutions for our international clientele. The successful candidate will provide advanced technical support, troubleshoot complex issues, and contribute to the overall success of our customers worldwide. We are proud to offer visa sponsorship for exceptional international talent eager to contribute to our mission.
Key Responsibilities
- Provide expert-level technical support to Oracle customers, diagnosing and resolving complex software and system issues.
- Manage and prioritize a queue of customer support tickets, ensuring timely and effective resolution in line with SLAs.
- Collaborate with development teams to escalate and resolve product defects and enhancement requests.
- Document troubleshooting steps, solutions, and best practices in the knowledge base.
- Participate in on-call rotation to provide 24/7 support for critical incidents.
- Assist customers with product configuration, deployment, and optimization strategies.
- Proactively identify and address potential issues to prevent future problems.
Required Skills
- Strong understanding of Linux/Unix operating systems.
- Proficiency in SQL and database concepts (e.g., Oracle Database, MySQL).
- Experience with networking fundamentals (TCP/IP, DNS, Firewalls).
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills in English.
- Ability to work effectively in a fast-paced, global team environment.
- Experience in customer-facing technical support roles.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Experience with cloud platforms (e.g., Oracle Cloud Infrastructure, AWS, Azure).
- Familiarity with scripting languages (e.g., Python, Bash).
- Knowledge of enterprise applications (e.g., ERP, CRM) or middleware technologies.
- Oracle certifications (e.g., OCA, OCP).
- Experience working with diverse international customers.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and flexible work arrangements.
- 401(k) retirement plan with company match.
- Employee stock purchase program.
- Tuition reimbursement and continuous learning opportunities.
- On-site fitness centers and wellness programs (where applicable).
- Relocation assistance and full visa sponsorship support.
- Dynamic and inclusive company culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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