Customer Support Agent

About the Company

Teleperformance is a global leader in digitally integrated business services, providing comprehensive customer experience management solutions. With a presence in over 90 countries, we connect the biggest and most respected brands in the world with their customers. We are committed to fostering a diverse, inclusive, and supportive work environment, offering excellent career growth opportunities worldwide.

Job Description

Are you a natural communicator with a passion for helping people? Do you enjoy solving problems and providing exceptional service? Teleperformance is seeking enthusiastic and dedicated Remote Customer Support Agents to join our growing team. This is an exciting opportunity for individuals with no prior experience to kickstart their career in customer service, working 100% remotely from the comfort of their home within Germany. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive brand experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information and solutions to customer problems, escalating complex issues when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Adhere to company policies and procedures, ensuring compliance and quality standards.
• Continuously improve product knowledge and service skills through ongoing training.

Required Skills

• Fluent in English (written and spoken).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Basic computer proficiency and ability to navigate multiple systems.
• Self-motivated, organized, and able to work independently in a remote setting.
• A dedicated, quiet workspace and reliable high-speed internet connection.

Preferred Qualifications

• Experience with remote work environments.
• Proficiency in additional languages (e.g., German, French, Spanish).
• Familiarity with CRM software.
• Previous experience in a service-oriented role (even non-customer service).

Perks & Benefits

• Competitive monthly salary.
• Comprehensive paid training program.
• Opportunities for career growth and development within a global company.
• 100% remote work flexibility within Germany.
• Access to employee assistance programs.
• A supportive and diverse team environment.

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