Customer Support Agent

About the Company

Zendesk is a global leader in customer service software, building products that improve customer relationships. We believe that good customer service should be within reach for every company, and we’re passionate about creating tools that make it easy for businesses to connect with their customers. Our innovative platform is trusted by thousands of businesses worldwide, helping them to deliver exceptional support experiences. Join our diverse, remote-first team and contribute to a company that values empathy, collaboration, and continuous improvement.

Job Description

We are seeking a highly motivated and empathetic Remote Customer Support Agent to join our growing team. This is an entry-level position and requires no prior experience in customer support. You will be the first point of contact for our customers, assisting them with a variety of inquiries and ensuring a positive experience with Zendesk products. This role is 100% remote, allowing you to work from the comfort of your home within the UK. We provide comprehensive training and all the necessary tools to help you succeed in this vital role.

Key Responsibilities

• Respond to customer inquiries via email, chat, and occasionally phone, providing accurate and timely solutions.
• Troubleshoot common issues and guide customers through steps to resolve problems.
• Escalate complex issues to senior support or relevant internal teams when necessary.
• Document customer interactions and solutions accurately in our CRM system.
• Maintain a high level of customer satisfaction through professional and friendly communication.
• Contribute to a positive team environment and share knowledge with colleagues.

Required Skills

• Fluent in English, both written and verbal.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a keen attention to detail.
• Proficiency in basic computer skills and comfortable learning new software.
• Ability to work independently in a remote setting and manage time effectively.
• High level of empathy and patience when dealing with customer issues.

Preferred Qualifications

• Experience in any customer-facing role (e.g., retail, hospitality).
• Familiarity with CRM software or ticketing systems.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• A quiet, dedicated workspace and reliable internet connection.

Perks & Benefits

• Competitive hourly wage with opportunities for pay progression.
• Comprehensive paid training program.
• Full-time remote work flexibility.
• Generous paid time off and public holidays.
• Health and wellness programs.
• Opportunities for career growth and professional development within Zendesk.
• Access to Zendesk products and services.

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