About the Company
UnitedHealth Group is a diversified health care company dedicated to helping people live healthier lives and helping to make the health system work better for everyone. We provide a full spectrum of health care products and services, including health care coverage, data and analytics, technology-enabled services, and direct care delivery. With a commitment to innovation and compassion, we strive to improve access, affordability, and quality of care for millions of individuals and communities worldwide.
Job Description
We are seeking a dedicated and empathetic Customer Support Advocate to join our remote team. In this role, you will be the primary point of contact for our members, providing exceptional service and support related to their healthcare benefits, claims, and general inquiries. You will play a crucial role in guiding members through complex healthcare processes, ensuring they understand their options and feel supported. This position requires a strong commitment to member satisfaction, excellent problem-solving skills, and the ability to communicate clearly and patiently.
Key Responsibilities
- Respond to member inquiries via phone, email, and chat regarding health benefits, claims status, eligibility, and policy information.
- Educate members on their health plan benefits, helping them navigate complex healthcare services and systems.
- Research and resolve member issues efficiently and accurately, escalating complex cases to appropriate departments when necessary.
- Maintain accurate and detailed records of all member interactions and resolutions in our CRM system.
- Collaborate with internal teams, including claims, clinical, and enrollment departments, to ensure seamless member experience.
- Adhere to all company policies, procedures, and regulatory requirements, including HIPAA.
- Contribute to a positive team environment by sharing knowledge and best practices.
- Continuously learn and adapt to changes in healthcare regulations, products, and services.
Required Skills
- Minimum 2 years of experience in a customer service or call center environment, preferably in healthcare.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to empathize with members and provide compassionate support.
- High school diploma or GED.
- Ability to work independently and manage time effectively in a remote setting.
Preferred Qualifications
- Bachelor's degree in a related field.
- Experience with health insurance plans, medical terminology, and healthcare regulations (e.g., HIPAA).
- Bilingual proficiency (Spanish a plus).
- Experience with Salesforce or similar CRM platforms.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Flexible spending accounts (FSAs) and health savings accounts (HSAs).
- Employee assistance program (EAP).
- Career development and training opportunities.
- Remote work setup support.
- Access to wellness programs and resources.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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