About the Company
XING (part of New Work SE) is a leading professional networking site in the DACH region, connecting professionals, offering career services, and fostering a vibrant professional community. We are passionate about empowering individuals in their professional journey and helping companies find the right talent.
Job Description
We are seeking a highly motivated and enthusiastic Entry-Level Customer Success Specialist to join our team in Hamburg. This role is perfect for someone eager to start their career in customer relations within a fast-paced tech environment. You will be responsible for building strong relationships with our users, ensuring their satisfaction, and helping them maximize the value of XING’s platform. If you have excellent communication skills, a customer-first mindset, and are fluent in English, we encourage you to apply!
Key Responsibilities
- Onboard new users and guide them through platform features.
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Proactively engage with users to gather feedback and identify areas for improvement.
- Escalate complex issues to senior team members or relevant departments.
- Maintain accurate records of customer interactions and feedback.
- Contribute to the development of customer success strategies and best practices.
- Collaborate with product, sales, and marketing teams to enhance customer experience.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach.
- Empathy and a genuine desire to help customers succeed.
- Basic understanding of CRM software (e.g., Salesforce, Zendesk) or willingness to learn.
- Ability to work independently and as part of a team.
- High school diploma or equivalent.
Preferred Qualifications
- Bachelor's degree in Business, Communications, Marketing, or a related field.
- Proficiency in German is a plus, but not required.
- Previous experience in a customer-facing role (e.g., retail, hospitality, call center).
- Familiarity with the XING platform or other professional networking sites.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Flexible working hours and a modern office environment.
- Opportunities for professional development and career growth.
- A vibrant company culture with regular team events.
- Free public transport ticket (HVV ProfiTicket).
- Employee discounts and access to various benefits platforms.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
