Customer Success Representative (Entry-Level, English Speaking)

About the Company

HubSpot is a leading CRM platform that provides software and support to help companies grow. Our mission is to help millions of organizations grow better. We believe that a company’s success is intricately tied to its customers’ success, and we empower businesses worldwide with the tools and resources they need to thrive. Join our vibrant team and be a part of a company that values innovation, transparency, and a dedication to customer satisfaction.

Job Description

Are you passionate about helping customers succeed and thrive? Do you possess excellent communication skills and a desire to kick-start your career in a dynamic, customer-centric environment? HubSpot is seeking an enthusiastic and motivated Entry-Level Customer Success Representative to join our growing team in Hamburg. In this role, you will be the first point of contact for our valued customers, guiding them through their journey with HubSpot’s innovative platform. You will play a crucial role in ensuring customer satisfaction, driving product adoption, and identifying opportunities for growth, all while gaining invaluable experience in the SaaS industry.

Key Responsibilities

• Onboard new customers and ensure a smooth transition into using HubSpot's platform.
• Proactively engage with customers to understand their goals and help them achieve success with HubSpot's tools.
• Provide timely and effective support, addressing customer inquiries and resolving issues with a positive attitude.
• Educate customers on new features, best practices, and resources to maximize their use of HubSpot.
• Identify opportunities for customer expansion and escalate potential upsell or cross-sell opportunities to sales teams.
• Gather customer feedback to inform product development and improve the overall customer experience.
• Maintain accurate records of customer interactions and account details in our CRM system.
• Collaborate with internal teams, including sales, support, and product, to ensure customer needs are met.

Required Skills

• Fluent in English (written and verbal) to support our diverse international client base.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and a customer-first mindset.
• Ability to learn new software and technologies quickly.
• Proactive and self-motivated with a strong work ethic.
• Organizational skills and attention to detail.

Preferred Qualifications

• Prior experience in a customer service, sales, or support role (internships count).
• Familiarity with CRM software (e.g., HubSpot, Salesforce).
• Understanding of marketing, sales, or service principles.
• Bachelor's degree in Business, Marketing, Communications, or a related field.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Generous paid time off and holidays.
• Opportunities for professional development and career growth.
• Access to HubSpot's award-winning training programs and certifications.
• Dynamic and inclusive company culture with regular team events.
• Modern office environment in the heart of Hamburg.
• Free snacks, beverages, and healthy lunch options.

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