Customer Success Representative (Entry-Level, English Speaking)

About the Company

Google’s mission is to organize the world’s information and make it universally accessible and useful. We build products and services that improve the lives of billions of people globally, from Search and Android to YouTube and Google Cloud. Our diverse teams are united by a passion for technology and a commitment to making a positive impact. Join us to innovate, learn, and grow in a dynamic, supportive, and inclusive environment.

Job Description

We are seeking a highly motivated and enthusiastic individual to join our Customer Success team as an Entry-Level Customer Success Representative. In this hybrid role based in Munich, you will be the primary point of contact for a portfolio of Google’s valued clients, helping them maximize their use of our products and services. You will onboard new users, provide training, resolve issues, and ensure a positive customer experience. This is an excellent opportunity for a bright individual with excellent English communication skills to start a career in technology and customer relations within a leading global company.

Key Responsibilities

• Onboard new customers and guide them through initial product setup and adoption.
• Serve as the primary point of contact for customer inquiries, providing timely and accurate support.
• Educate customers on product features, best practices, and new updates through various channels.
• Monitor customer health, proactively identify at-risk accounts, and work to resolve potential issues.
• Gather customer feedback and relay it to internal product development teams to drive improvements.
• Maintain accurate records of customer interactions and account status in CRM systems.
• Collaborate with sales, technical support, and product teams to ensure a seamless customer journey.
• Identify opportunities for customers to expand their use of Google products and services.

Required Skills

• Exceptional written and verbal communication skills in English.
• Strong interpersonal skills with a natural ability to build rapport and trust.
• A proactive, problem-solving mindset and a desire to help others.
• Ability to learn new technologies quickly and explain complex concepts simply.
• Excellent organizational skills and attention to detail.
• Proficiency in using common office software (e.g., Google Workspace, Microsoft Office).
• Bachelor's degree or equivalent practical experience in a related field.
• Ability to work effectively in a hybrid team environment in Munich.

Preferred Qualifications

• Fluency in an additional European language (e.g., German, French, Spanish) is a plus.
• Previous customer service or client-facing experience (even in internships or part-time roles).
• Familiarity with CRM software (e.g., Salesforce, HubSpot).
• Basic understanding of cloud computing, digital advertising, or software as a service (SaaS) principles.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Retirement savings plans with company matching.
• Access to Google's world-class campus amenities, including fitness centers, cafes, and recreational areas.
• Opportunities for continuous learning and professional development through internal programs and external courses.
• Employee assistance programs and wellness resources.
• Flexible hybrid work model.
• Discount programs for Google products and services.

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