Customer Success Assistant

About the Company

Zoho Corporation is a global technology company that offers a comprehensive suite of online productivity tools, office applications, and business solutions. We are committed to empowering businesses of all sizes with innovative software that is intuitive, powerful, and affordable. With a strong focus on customer satisfaction, we believe in building lasting relationships through exceptional support and success initiatives.

Job Description

Are you passionate about helping others and eager to start your career in a dynamic, supportive environment? Zoho Corporation is looking for an enthusiastic and driven Customer Success Assistant to join our fully remote team. This beginner-friendly role is perfect for individuals who are excellent communicators, natural problem-solvers, and dedicated to ensuring customers get the most out of their software solutions. You will be instrumental in supporting our customers, addressing their inquiries, and contributing to their overall satisfaction and retention.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via email, chat, and phone, providing helpful and timely responses.
• Assist customers with basic product onboarding, troubleshooting common issues, and navigating our software features.
• Escalate complex technical issues or advanced queries to senior Customer Success Managers or technical support.
• Gather customer feedback and relay insights to product development and sales teams to improve our offerings.
• Maintain accurate records of customer interactions and service requests in our CRM system.
• Contribute to the creation and improvement of customer-facing resources, such as FAQs and knowledge base articles.
• Proactively identify opportunities to improve the customer experience and foster long-term relationships.
• Participate in training sessions and team meetings to enhance product knowledge and customer success skills.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong active listening and empathy skills, with a genuine desire to help customers.
• Ability to explain technical information clearly and concisely to non-technical users.
• Basic computer literacy and comfort with web-based applications.
• Exceptional organizational skills and attention to detail.
• Proactive attitude with a strong sense of responsibility and ownership.
• Ability to work independently and manage time effectively in a remote setting.

Preferred Qualifications

• Previous experience in any customer-facing role (e.g., retail, hospitality, volunteer work).
• Familiarity with CRM software or help desk tools.
• A basic understanding of software-as-a-service (SaaS) products.
• Ability to speak additional languages.

Perks & Benefits

• 100% remote work opportunity, allowing for flexible work-life balance.
• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and public holidays.
• Access to ongoing professional development and training programs.
• Opportunities for career growth within a global technology company.
• Supportive and collaborative team culture.
• Company-sponsored virtual team building events.

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