Customer Success Assistant

About the Company

HubSpot is a leading CRM platform that provides software products for inbound marketing, sales, and customer service. Founded on the principle of helping businesses grow better, HubSpot empowers organizations worldwide to create seamless customer experiences. We are committed to fostering a culture of diversity, inclusion, and continuous learning, supporting our employees in achieving their full potential.

Job Description

Are you passionate about helping others and eager to kickstart your career in customer success? HubSpot is looking for a motivated and enthusiastic Customer Success Assistant to join our remote team. This entry-level position is perfect for individuals who are quick learners, excellent communicators, and thrive in a fast-paced, customer-focused environment. You will play a crucial role in supporting our customer success managers and ensuring our customers have a positive experience with HubSpot’s products and services.

Key Responsibilities

• Assist Customer Success Managers (CSMs) with administrative tasks and project coordination.
• Monitor customer health metrics and identify potential areas for improvement.
• Respond to customer inquiries and direct them to appropriate resources or team members.
• Prepare reports and presentations on customer engagement and satisfaction.
• Help onboard new customers and ensure a smooth transition into using HubSpot tools.
• Update customer records and maintain accurate information in our CRM system.
• Collaborate with internal teams (support, sales, product) to resolve customer issues.
• Gather customer feedback and contribute to improving our service offerings.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Required Skills

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Proficiency in basic office software (e.g., Google Workspace, Microsoft Office).
• A proactive and problem-solving mindset.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent.

Preferred Qualifications

• Experience with CRM software (e.g., HubSpot, Salesforce) is a plus.
• Familiarity with marketing, sales, or customer service principles.
• Associate's or Bachelor's degree in business, communications, or a related field.
• Experience in a customer-facing role (even part-time or volunteer).

Perks & Benefits

• Competitive hourly wage with opportunities for growth.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• 401(k) retirement plan with company match.
• Employee assistance program.
• Access to HubSpot's extensive learning and development resources.
• Flexible remote work environment.
• Supportive and collaborative team culture.

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