About the Company
Shopify is a leading global commerce company, providing trusted tools to start, run, market, and manage a retail business of any size. From selling in-person to selling online, we power millions of merchants worldwide, enabling them to build their dreams. We believe in empowering entrepreneurs and making commerce better for everyone. Join our passionate and innovative team as we continue to shape the future of commerce.
Job Description
We are seeking a highly motivated and empathetic Customer Success Assistant to join our remote team. This is a beginner-friendly, full-time position, perfect for individuals passionate about helping others and eager to start a career in tech. You will be instrumental in ensuring our merchants have a seamless and successful experience with Shopify, acting as their first point of contact for inquiries and support. This position is 100% remote, allowing you to work from anywhere in Canada.
Key Responsibilities
- Provide exceptional support to Shopify merchants via email, chat, and phone, addressing inquiries and resolving issues efficiently.
- Guide merchants through various Shopify features, troubleshooting common problems and offering solutions.
- Escalate complex technical issues to appropriate internal teams when necessary.
- Document all interactions and solutions accurately within our CRM system.
- Educate merchants on best practices to optimize their online stores and grow their businesses.
- Gather merchant feedback to help improve products and services.
- Collaborate with cross-functional teams to enhance the overall customer experience.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a knack for explaining complex information clearly.
- High degree of empathy and a genuine desire to help others.
- Ability to learn new software and tools quickly.
- Comfortable working independently in a remote environment.
- Basic computer proficiency and familiarity with web browsers.
Preferred Qualifications
- Previous experience in customer service, retail, or a related client-facing role.
- Familiarity with e-commerce platforms or online business.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Bilingualism (English and French) is an asset.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health, dental, and vision insurance.
- Flexible work schedule and a supportive remote-first culture.
- Opportunities for professional development and career growth.
- Generous paid time off and holidays.
- Employee stock purchase plan.
- Access to wellness programs and resources.
- Team-building events and virtual gatherings.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
