Customer Service & Sales Representative

About the Company

Verizon Communications Inc. is an American multinational telecommunications conglomerate and a corporate component of the Dow Jones Industrial Average. The company operates the largest wireless network in the United States and offers a wide range of products and services, including wireless voice and data, broadband internet, and video services. Verizon is committed to connecting people and businesses with innovative technology and exceptional service, driven by a diverse and inclusive workforce.

Job Description

We are seeking a dedicated and enthusiastic Remote Customer Service & Sales Representative to join our dynamic team. This is a unique opportunity to work from the comfort of your home, supporting Verizon’s valued customers without the pressure of cold calling. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and identifying opportunities to offer relevant Verizon products and services. We are looking for individuals who are passionate about providing an outstanding customer experience and thrive in a fast-paced, virtual environment. This role focuses on inbound customer interactions and consultative sales, ensuring customer satisfaction and loyalty.

Key Responsibilities

• Respond to inbound customer inquiries via phone, chat, or email, providing accurate and timely information.
• Diagnose and resolve customer issues related to billing, technical support, service activation, and product features.
• Identify customer needs and effectively present relevant Verizon products and services (e.g., upgrades, additional lines, new services) without engaging in cold calling.
• Process orders, service changes, and account updates with precision.
• Maintain a high level of product and service knowledge, staying informed about new offerings and promotions.
• Document all customer interactions accurately in our CRM system.
• Adhere to company policies and procedures, ensuring compliance and data security.
• Meet and exceed key performance indicators (KPIs) related to customer satisfaction, resolution rates, and sales targets.

Required Skills

• Excellent verbal and written communication skills.
• Strong active listening skills and empathy.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to learn and adapt quickly to new products, services, and technologies.
• Problem-solving and critical thinking abilities.
• Sales aptitude with a customer-centric approach.
• Reliable high-speed internet connection and a dedicated, quiet home workspace.

Preferred Qualifications

• Previous experience in a remote customer service or call center environment.
• Familiarity with telecommunications products and services.
• Experience with CRM software (e.g., Salesforce).
• High school diploma or equivalent; some college coursework preferred.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Employee discounts on Verizon products and services.
• Opportunities for career growth and professional development.
• Flexible work-from-home schedule.
• Access to employee assistance programs.

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