Customer Service Representative – Remote (Hybrid Option Available)

About the Company

Delta Air Lines is a global leader in air travel, connecting people and cultures across six continents. With a commitment to customer satisfaction, innovation, and operational excellence, we strive to deliver an unparalleled travel experience. We believe that our employees are our greatest asset, and we empower them to make a difference every day. Join our team and help us continue to shape the future of aviation.

Job Description

We are seeking enthusiastic and empathetic Customer Service Representatives to join our dynamic team. This is a remote-first position, offering the flexibility to work from your home office anywhere within the United States. For candidates who prefer an in-office environment or a blend of remote and on-site work, a hybrid option is available at select Delta Air Lines locations, subject to availability and business needs. As a key point of contact for our valued customers, you will be responsible for providing exceptional service, resolving inquiries, and ensuring a positive experience across various communication channels. Your dedication will directly contribute to our reputation for world-class service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information regarding flight status, bookings, baggage, and other airline services.
• Assist customers with flight changes, cancellations, and special requests.
• Resolve customer complaints and issues with empathy and efficiency, escalating complex cases when necessary.
• Document all customer interactions accurately in the CRM system.
• Maintain a high level of product and service knowledge.
• Adhere to company policies and procedures to ensure consistency and quality of service.
• Collaborate with other departments to resolve customer issues seamlessly.

Required Skills

• Minimum of 1 year of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Demonstrated empathy and a customer-centric approach.
• High-speed internet connection and a dedicated, quiet home workspace (for remote roles).

Preferred Qualifications

• Associate's or Bachelor's degree in a relevant field.
• Fluency in a second language (e.g., Spanish, French, German).
• Experience in the airline or travel industry.
• Familiarity with Delta Air Lines' services and policies.

Perks & Benefits

• Competitive annual salary range of 40,000 USD to 55,000 USD.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off and holiday schedule.
• Significant travel benefits for you and your eligible family members.
• Employee assistance programs.
• Opportunities for professional development and career advancement within a global company.
• Access to various employee discount programs.

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