Customer Service Representative – No Experience Required

About the Company

BT Group is one of the world’s leading communications services companies, connecting people and businesses across the globe. With a rich history of innovation, we’re at the forefront of building the next generation of digital infrastructure and services. Joining BT means becoming part of a diverse and inclusive team committed to delivering exceptional experiences for our millions of customers.

Job Description

Are you passionate about helping people and looking to start your career in a dynamic and supportive environment? BT Group is seeking enthusiastic Entry-Level Customer Service Representatives to join our team in Manchester. No prior experience is necessary – we believe in potential and provide comprehensive training to help you succeed. This is an exciting opportunity to develop valuable skills, grow with a leading global company, and make a real difference to our customers every day.

Key Responsibilities

• Engage with customers over the phone, providing friendly and professional assistance with their inquiries.
• Resolve customer issues efficiently and effectively, escalating complex problems when necessary.
• Explain products, services, and policies clearly and concisely to customers.
• Maintain accurate customer records and update account information.
• Identify opportunities to enhance customer satisfaction and promote additional services where appropriate.
• Adhere to company policies and procedures, ensuring data privacy and security.

Required Skills

• Excellent verbal communication skills and a clear telephone manner.
• Strong listening skills and empathy to understand customer needs.
• A positive attitude and a willingness to learn and adapt.
• Basic computer literacy and ability to navigate multiple systems.
• Ability to work effectively both independently and as part of a team.
• Reliability and strong work ethic.

Preferred Qualifications

• GCSEs or equivalent qualifications, particularly in English and Maths.
• Previous experience in any customer-facing role (e.g., retail, hospitality) is a plus, but not essential.
• A genuine interest in technology and communication services.

Perks & Benefits

• Comprehensive paid training and ongoing development programs.
• Generous pension scheme.
• Life assurance and critical illness cover.
• Access to exclusive employee discounts on BT products and services.
• Employee assistance program for personal and professional support.
• Opportunities for career progression within a large global organisation.
• 25 days annual leave plus bank holidays.

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