Customer Service Representative

About the Company

GEICO (Government Employees Insurance Company) is an American auto insurance company with headquarters in Chevy Chase, Maryland. It is the second-largest auto insurer in the United States, known for its direct-to-consumer sales model and competitive pricing. With a strong commitment to customer satisfaction and a reputation for stability, GEICO offers a dynamic and supportive work environment, investing in its employees’ growth and development.

Job Description

Join GEICO as a Remote Customer Service Representative and become a vital part of our award-winning team. We’re looking for enthusiastic individuals eager to start a career in insurance customer service, even if you have no prior experience – we provide comprehensive, paid training! In this fully remote role, you will assist policyholders with their insurance needs, answer questions, explain coverage, and provide exceptional service, all from the comfort of your home office. This is an excellent opportunity for motivated individuals to learn the insurance industry from a leader.

Key Responsibilities

• Answer incoming calls from GEICO policyholders and potential customers with professionalism and empathy.
• Provide accurate information regarding insurance policies, coverage, and services.
• Assist customers with policy changes, payments, and claims inquiries.
• Document all interactions and transactions accurately in the company's systems.
• Identify and resolve customer issues efficiently, escalating complex matters when necessary.
• Maintain a high level of customer satisfaction by delivering outstanding service.
• Adhere to all company policies, procedures, and regulatory requirements.
• Successfully complete all required training programs and continuous learning modules.

Required Skills

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated, quiet workspace with a reliable high-speed internet connection.
• Resilience and adaptability in a fast-paced environment.

Preferred Qualifications

• Prior customer service experience in any industry (retail, hospitality, call center, etc.).
• Familiarity with insurance products or services.
• Associate's or Bachelor's degree.

Perks & Benefits

• Comprehensive paid training program.
• Competitive hourly wage with performance incentives.
• Medical, dental, and vision insurance plans.
• 401(k) with company match.
• Paid time off (vacation, sick leave, holidays).
• Tuition reimbursement program.
• Employee assistance program.
• Opportunities for career advancement within a large, stable company.
• 100% remote work flexibility.

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