About the Company
Telus is a dynamic, world-leading communications and information technology company in Canada. We are committed to putting customers first and making the future friendly®. We connect Canadians to the people, resources and information they need to live, work and play. Our team is dedicated to innovation, delivering outstanding experiences, and making a positive impact in our communities.
Job Description
Join Telus as a Customer Service Representative and be the voice of our brand, providing exceptional support and solutions to our valued customers. In this fully remote role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and guiding customers through our products and services. We’re looking for individuals who are passionate about helping others, possess excellent communication skills, and are eager to contribute to a leading telecommunications company from the comfort of their home.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve technical issues and service problems for customers.
- Provide accurate information about Telus products, services, and promotions.
- Process orders, service changes, and account updates efficiently.
- Educate customers on self-service options and digital tools.
- Identify opportunities to upsell or cross-sell additional services where appropriate.
- Maintain a high level of customer satisfaction by delivering friendly and effective support.
- Adhere to company policies and procedures, including data privacy and security protocols.
Required Skills
- Minimum 1 year of experience in customer service, call centre, or a client-facing role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and de-escalation abilities.
- Proficiency in navigating multiple computer systems and applications simultaneously.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent.
Preferred Qualifications
- Post-secondary education in a related field.
- Experience in the telecommunications industry.
- Bilingualism (English and French).
- Familiarity with CRM software and call centre technologies.
- Demonstrated ability to meet and exceed performance targets.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health and dental benefits package.
- Paid time off and holiday pay.
- Employee discounts on Telus products and services.
- Opportunities for career growth and professional development.
- A supportive and inclusive remote work culture.
- Access to a robust virtual training program.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
