Customer Service Representative

About the Company

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

Job Description

As a Customer Service Representative at JPMorgan Chase & Co., you will be the primary point of contact for our valued customers. You will provide exceptional service and support for their banking needs, playing a crucial role in building strong customer relationships by addressing inquiries, resolving issues, and guiding them through our financial products and services. This is an on-site position.

Key Responsibilities

• Assist customers with account inquiries, transactions, and service requests in a friendly and professional manner.
• Identify and resolve customer complaints and concerns efficiently and effectively.
• Educate customers on various banking products and services, including savings, checking, loans, and digital banking solutions.
• Process transactions accurately and maintain precise records.
• Adhere to all bank policies, procedures, and regulatory requirements.
• Collaborate with team members to ensure a seamless customer experience.
• Maintain a high level of product knowledge and stay updated on new offerings.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Proficiency in basic computer applications and ability to learn new software quickly.
• A high degree of empathy and a genuine desire to help others.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in customer service, retail, or a call center environment.
• Bilingual proficiency (especially Spanish) is a plus.
• Basic knowledge of financial products and services.

Perks & Benefits

• Competitive hourly pay with potential for performance bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and professional development within a global financial leader.
• Employee assistance programs.

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