Customer Service Representative

About the Company

Bell Canada is Canada’s largest communications company, providing advanced broadband wireline and wireless network services to residential, business, and government customers across the country. With a rich history of innovation, Bell is committed to delivering exceptional customer experiences and connecting Canadians to the world. We are a diverse and inclusive workplace where every employee can thrive and contribute to our shared success.

Job Description

Are you passionate about helping people and eager to make a positive impact? Bell Canada is seeking dynamic and empathetic Customer Service Representatives to join our remote team. This is an exciting opportunity to connect with customers, resolve their inquiries, and ensure they have an outstanding experience with Bell’s services. If you’re a problem-solver with excellent communication skills and a desire to grow with a leading Canadian company, we encourage you to apply!

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email in a professional and timely manner.
• Identify customer needs and provide accurate information about Bell's products and services.
• Troubleshoot technical issues and guide customers through resolution steps.
• Process orders, manage accounts, and update customer information accurately.
• Handle billing inquiries, service changes, and upgrades.
• Educate customers on self-service options and digital tools.
• Maintain a high level of customer satisfaction and meet service quality standards.
• Collaborate with team members and other departments to resolve complex issues.
• Adhere to company policies and procedures, ensuring data privacy and security.

Required Skills

• Minimum 1 year of customer service experience, preferably in a call center environment.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency with computer systems and ability to navigate multiple applications simultaneously.
• High school diploma or equivalent.
• Ability to work independently in a remote setting with minimal supervision.
• Reliable high-speed internet connection and a dedicated quiet workspace.

Preferred Qualifications

• Experience in the telecommunications industry.
• Bilingualism (English and French) is a significant asset.
• Post-secondary education or relevant certifications.
• Familiarity with CRM software and customer support tools.

Perks & Benefits

• Comprehensive health and dental benefits package.
• Paid time off and vacation.
• Employee discounts on Bell products and services.
• Opportunities for career advancement and professional development.
• Supportive remote work environment.
• Employee assistance program (EAP).
• Company-provided equipment (computer, headset).

Apply Now