Customer Service Professional

About the Company

Jumia is the leading e-commerce platform in Africa. Our mission is to improve the lives of millions by providing them with a reliable and affordable online shopping experience. We operate across various African countries, offering a wide range of products and services, from electronics to fashion and food delivery. We are committed to fostering local talent and empowering communities through technology and innovation.

Job Description

We are seeking a highly motivated and customer-focused individual to join our remote customer service team. As a Customer Service Professional, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive shopping experience. This is a 100% remote position, offering flexibility and the opportunity to work from anywhere within Kaura Namoda, Zamfara. You will handle inquiries, resolve issues, and provide information about Jumia’s products and services.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively, escalating to appropriate departments when necessary.
• Provide accurate information about products, services, order status, and company policies.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with internal teams to ensure seamless customer experience.
• Identify and escalate priority issues to the team lead for urgent resolution.
• Maintain a high level of customer satisfaction and contribute to overall team goals.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a proactive approach.
• Proficiency in using CRM software and other customer service tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathetic and patient demeanor with a strong customer-centric focus.
• Reliable internet connection and a quiet home office setup.

Preferred Qualifications

• Previous experience in a remote customer service role.
• Familiarity with e-commerce platforms and online retail.
• Ability to communicate in local Nigerian languages (e.g., Hausa, Yoruba, Igbo).
• Certification in customer service or related fields.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• Opportunities for career growth and professional development.
• Flexible remote work schedule.
• Access to exclusive employee discounts on Jumia products.
• Paid time off and holidays.
• Training and ongoing support to ensure success in your role.

Apply Now