About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment across consumer and business markets. We are committed to connecting people and improving lives through technology. Join our dynamic team and be part of a company that is shaping Australia’s digital future.
Job Description
We are seeking a highly motivated and empathetic Remote Customer Service Professional to join our growing team. This is a 100% remote position, allowing you to work from anywhere within Australia. As a crucial point of contact, you will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive experience with Telstra’s products and services. If you are passionate about helping people and thrive in a virtual environment, we encourage you to apply!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve technical issues, billing questions, and service complaints.
- Provide clear, concise, and accurate information regarding Telstra's products and services.
- Escalate complex issues to the appropriate internal departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to improve customer satisfaction and retention.
- Adhere to company policies, procedures, and service level agreements.
Required Skills
- Proven experience in a customer service role, preferably in a remote or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and standard office applications.
- Ability to work independently and manage time effectively in a remote setting.
- A stable internet connection and a dedicated, quiet home workspace.
Preferred Qualifications
- Experience in the telecommunications industry.
- Familiarity with Telstra products and services.
- Associate's degree or equivalent professional qualification.
- Demonstrated ability to de-escalate difficult customer situations.
Perks & Benefits
- Competitive annual salary package.
- Comprehensive health and wellness programs.
- Generous employee discounts on Telstra products and services.
- Ongoing training and career development opportunities.
- Supportive remote work environment with a strong team culture.
- Flexible working hours.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
