About the Company
Paystack is a leading technology company that simplifies payments for businesses in Africa. We build a safe and reliable way for businesses to accept payments from anyone, anywhere in the world. Our mission is to transform the payment landscape, enabling businesses of all sizes to thrive online. We are a fast-growing, remote-first company dedicated to fostering innovation, collaboration, and exceptional customer experiences.
Job Description
We are seeking a highly motivated and empathetic Remote Customer Service Professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing outstanding support and resolving their inquiries efficiently. This is a crucial role for Paystack as you will directly impact customer satisfaction and retention, embodying our commitment to service excellence in the evolving digital payment space.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate information and solutions to customer issues, ranging from technical troubleshooting to billing queries.
- Escalate complex problems to the appropriate internal teams for resolution.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively assist customers.
- Contribute to the continuous improvement of customer service processes and resources.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and helpdesk tools.
- Ability to work independently and manage time effectively in a remote environment.
- A stable internet connection and a quiet home office setup.
- Empathy and a customer-centric approach.
Preferred Qualifications
- Previous experience in a remote customer service role.
- Familiarity with financial technology (FinTech) or payment processing.
- Proficiency in additional Nigerian languages (e.g., Ibibio, Hausa, Yoruba, Igbo).
- Experience with Zendesk or similar support platforms.
Perks & Benefits
- Competitive monthly salary.
- Health insurance coverage.
- Opportunities for professional development and career growth.
- Generous paid time off.
- Flexible remote work schedule.
- Equipment allowance for home office setup.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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