Customer Service Associate

About the Company

Sky UK is a leading telecommunications and broadcasting company, part of Sky Group, a Comcast company. We are at the forefront of delivering cutting-edge television, broadband internet, fixed-line, and mobile telephone services to millions of customers across the United Kingdom. Our commitment extends beyond innovative products; we foster a vibrant, inclusive, and supportive environment where our employees can thrive and grow. Join us in connecting our customers to the best entertainment and services, and be part of a team dedicated to excellence.

Job Description

Are you passionate about helping people and eager to start your career in customer service from the comfort of your home? Sky UK is looking for an enthusiastic and dedicated Entry-Level Customer Service Associate to join our dynamic team. This is a fantastic opportunity for individuals who are ready to learn, possess excellent communication skills, and are committed to providing outstanding support to our customers. As a 100% remote position, you will be empowered to make a difference from anywhere in the UK, provided you have a quiet workspace and reliable internet connection. We offer comprehensive training, a supportive team environment, and clear pathways for career progression.

Key Responsibilities

• Respond to customer inquiries and concerns via phone, email, and live chat in a professional and timely manner.
• Provide accurate and comprehensive information about Sky products, services, and promotions.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to specialized teams when necessary.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Continuously update product knowledge and stay informed about service updates and industry trends.
• Contribute to a positive team environment and uphold Sky's commitment to customer satisfaction.

Required Skills

• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proven ability to empathize with customers and de-escalate difficult situations.
• Comfortable using computer systems and navigating multiple applications simultaneously.
• A quiet, dedicated home workspace free from distractions.
• Reliable high-speed internet connection.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in a customer-facing role (e.g., retail, hospitality, volunteer work).
• Familiarity with telecommunications products, services, or the entertainment industry.
• Ability to work independently and manage time effectively in a remote setting.
• Proactive and positive attitude with a strong desire to learn and grow.

Perks & Benefits

• Competitive entry-level salary with performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Generous paid time off and holiday allowance.
• Exclusive employee discounts on Sky products and services.
• Extensive onboarding and continuous professional development programs.
• Company-provided equipment for your home office (laptop, headset, etc.).
• Opportunities for career advancement within a leading global media company.
• Flexible remote work environment promoting work-life balance.

Apply Now