About the Company
Bell Canada is Canada’s largest communications company, providing a comprehensive range of broadband communications and media services to consumers and business customers across the country. Headquartered in Montreal, Bell is committed to delivering exceptional customer experiences through innovation and a dedicated team.
Job Description
Join Bell Canada as a Remote Customer Service Agent and be the voice of our brand! We’re looking for enthusiastic individuals eager to start a career in customer service. This is a fully remote position, offering comprehensive training to equip you with all the skills needed to succeed. You’ll handle customer inquiries, provide solutions, and ensure a positive experience for every interaction. If you’re a quick learner, enjoy helping others, and thrive in a dynamic environment, we want to hear from you.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding Bell Canada products and services.
- Resolve customer issues and complaints effectively, escalating when necessary.
- Maintain detailed records of customer interactions and resolutions.
- Identify opportunities to improve customer satisfaction and retention.
- Participate in ongoing training and development programs.
- Adhere to company policies and procedures, including data privacy and security.
Required Skills
- Excellent verbal and written communication skills in English (French bilingualism is a strong asset for Montreal-based roles).
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with basic computer applications and strong typing skills.
- High school diploma or equivalent.
- A quiet, dedicated home workspace with reliable high-speed internet connection.
Preferred Qualifications
- Previous customer service experience (even in a non-call center environment).
- Familiarity with telecommunications products and services.
- Bilingualism in English and French.
Perks & Benefits
- Comprehensive paid training program.
- Competitive hourly wage with performance incentives.
- Health and dental benefits package.
- Employee discounts on Bell products and services.
- Opportunities for career growth and advancement.
- Flexible work schedules (some shifts may include evenings and weekends).
- Supportive and collaborative remote team environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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