Customer Service Agent

About the Company

Delta Air Lines is a major American airline, one of the oldest airlines in the world in operation. Headquartered in Atlanta, Georgia, Delta operates over 5,400 flights daily and serves 325 destinations in 52 countries on six continents. As a global leader in air travel, we are committed to providing exceptional customer service and connecting the world, one flight at a time. Join our team and be part of a company that values innovation, reliability, and passenger satisfaction.

Job Description

We are seeking dedicated and empathetic individuals to join our team as Remote Customer Service Agents. This role offers comprehensive training to equip you with the knowledge and skills necessary to provide outstanding support to our customers. As a Customer Service Agent, you will be the first point of contact for passengers, assisting them with bookings, inquiries, changes, and resolving travel-related issues. This is a vital role in ensuring a smooth and positive experience for all Delta travelers, working from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with flight bookings, modifications, cancellations, and special requests.
• Provide information regarding flight status, baggage policies, check-in procedures, and general travel guidelines.
• Resolve customer complaints and issues effectively and courteously, escalating complex problems when necessary.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on self-service options and online tools.
• Adhere to all company policies, procedures, and service standards.
• Participate in ongoing training and development programs to enhance product knowledge and service skills.

Required Skills

• High school diploma or equivalent.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Ability to empathize with customers and maintain a positive attitude.
• Proficiency in navigating computer systems and multiple applications simultaneously.
• Reliable high-speed internet connection and a dedicated quiet workspace.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Previous experience in a customer service role, preferably in a call center environment.
• Familiarity with airline operations or travel industry terminology.
• Proficiency in additional languages (e.g., Spanish, French, German).

Perks & Benefits

• Competitive hourly wage with performance incentives.
• Comprehensive paid training program.
• Medical, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Generous travel benefits for employees and their families.
• Paid time off and holiday pay.
• Opportunities for career growth and advancement within Delta Air Lines.
• Employee assistance program and wellness initiatives.

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