About the Company
Shaw Communications is a leading Canadian connectivity company, providing internet, television, landline telephone, and mobile services. We are dedicated to connecting people to the world, and to each other, with innovative products and exceptional customer experiences. Join our team and be part of a company that values its employees and empowers them to make a real difference.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Advisor. In this 100% remote role, you will be the first point of contact for our valued customers, providing exceptional support for our range of connectivity services. You will assist customers with inquiries, troubleshoot technical issues, and provide solutions that enhance their overall experience with Shaw. This role requires excellent communication skills, a proactive attitude, and a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email in a professional and timely manner.
- Troubleshoot and resolve customer technical issues related to internet, TV, and phone services.
- Provide clear and concise information regarding products, services, and billing.
- Identify opportunities to enhance the customer experience and offer additional services where appropriate.
- Accurately document all customer interactions and resolutions in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely follow-up.
- Maintain a high level of product and service knowledge to effectively assist customers.
- Adhere to company policies and procedures, ensuring data privacy and security.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with computers and navigating multiple applications simultaneously.
- Ability to work independently in a remote environment with minimal supervision.
- A dedicated, quiet home office space with reliable high-speed internet connection.
- Empathy and a customer-centric mindset.
- Ability to adapt to new technologies and processes quickly.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Previous experience in a customer service or call center role, preferably in telecommunications.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Bilingualism (English and French) is considered an asset.
- Experience with remote work tools and collaboration platforms.
Perks & Benefits
- Competitive annual salary, paid weekly.
- Comprehensive health, dental, and vision benefits.
- Employee discount on Shaw services.
- Opportunities for career growth and professional development.
- Flexible work-from-home schedule.
- Supportive team environment.
- Paid time off and holidays.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
