About the Company
MTN Nigeria is part of the MTN Group, a leading emerging market mobile operator. We are a global network provider connecting millions of people across Africa and the Middle East. At MTN Nigeria, we are committed to enriching lives, fostering innovation, and delivering world-class telecommunication services. Join our dynamic team and be a part of a company that is constantly evolving and pushing the boundaries of connectivity.
Job Description
We are seeking an enthusiastic and dedicated Customer Service Advisor to join our team in Orlu. As a Customer Service Advisor, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries efficiently. This role requires strong communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences. You will be instrumental in maintaining customer satisfaction and upholding MTN’s reputation for excellent service.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding MTN products and services.
- Resolve customer complaints and issues effectively and with empathy.
- Escalate complex issues to appropriate departments for resolution.
- Maintain detailed records of customer interactions and transactions.
- Educate customers on self-service options and digital channels.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Adhere to company policies and procedures, ensuring compliance and data privacy.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to work effectively in a fast-paced and dynamic environment.
- High level of patience, empathy, and professionalism.
- Basic computer literacy and typing skills.
Preferred Qualifications
- Previous experience in a customer service role, preferably in the telecommunications industry.
- Fluency in Igbo or other local Nigerian languages.
- OND/HND/B.Sc. in any related field.
- Experience with sales or upselling in a customer-facing role.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance plan.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- Employee discounts on MTN products and services.
- Supportive and collaborative team environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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