About the Company
Vodafone is a leading telecommunications company in Europe and Africa, providing a range of services including mobile, fixed, broadband, and TV. We connect millions of people and empower businesses, committed to building a digital society that is inclusive and sustainable. Join our vibrant team and help us shape the future of connectivity.
Job Description
Are you passionate about helping people and thrive in a dynamic, customer-centric environment? Vodafone is looking for a dedicated Customer Service Advisor to join our team in Hamburg. In this hybrid role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries related to our mobile, broadband, and TV services. You’ll work closely with a supportive team, ensuring every customer interaction is positive and productive. If you’re an excellent communicator with a knack for problem-solving, we want to hear from you!
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat regarding service activation, billing, technical support, and general information.
- Provide accurate, timely, and empathetic solutions to customer issues, escalating complex problems to relevant departments when necessary.
- Educate customers on Vodafone products, services, and promotions, identifying opportunities to enhance their experience.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Collaborate with team members and other departments to improve customer service processes and outcomes.
- Participate in ongoing training and development programs to stay updated on product knowledge and service offerings.
Required Skills
- Excellent verbal and written communication skills in German and English.
- Proven experience in a customer service role, preferably in a call center or telecommunications environment.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and other customer service tools.
- Ability to work effectively both independently and as part of a team.
- Resilience and patience when dealing with challenging customer situations.
Preferred Qualifications
- Experience with Vodafone products and services.
- Knowledge of mobile and broadband technologies.
- Additional language skills (e.g., Turkish, Polish, Arabic).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Generous vacation and paid time off.
- Employee discounts on Vodafone products and services.
- Opportunities for professional development and career growth.
- Hybrid work model: 3 days working from home, 2 days in the office.
- Modern office environment with excellent facilities.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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