About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians every day and are committed to innovation and providing exceptional customer experiences.
Job Description
We are seeking a dedicated and customer-focused Customer Onboarding Specialist to join our remote team. In this role, you will be the first point of contact for new Telstra customers, guiding them through the initial stages of their service setup and ensuring a smooth, positive experience. You will provide comprehensive support, answer questions, and proactively address any potential issues, setting the foundation for long-term customer satisfaction. This is a 100% remote position, allowing you to work from the comfort of your home.
Key Responsibilities
- Proactively contact and welcome new customers to Telstra services.
- Guide customers through the initial setup process for various products and services (e.g., internet, mobile, streaming).
- Provide clear, concise, and accurate information regarding service features, billing, and technical requirements.
- Troubleshoot common onboarding issues and escalate complex problems to relevant technical teams.
- Educate customers on self-service tools and resources available to them.
- Maintain detailed records of customer interactions and onboarding progress.
- Collaborate with sales, technical support, and product teams to enhance the overall customer journey.
- Identify opportunities to improve the onboarding process and customer experience.
- Ensure compliance with company policies and regulatory requirements.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a passion for helping others.
- Ability to explain technical information in an easy-to-understand manner.
- Proficiency in using CRM software and customer support tools.
- Exceptional problem-solving and troubleshooting abilities.
- High level of patience, empathy, and professionalism.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a quiet home workspace.
Preferred Qualifications
- Previous experience in customer onboarding, technical support, or a similar client-facing role.
- Familiarity with telecommunications products and services.
- Experience working in a remote or distributed team setting.
- Tertiary qualification in a relevant field (e.g., Business, Communications, IT).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career growth.
- Employee discounts on Telstra products and services.
- Flexible work-from-home schedule.
- Access to a supportive and collaborative remote team culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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