About the Company
Bell Canada is Canada’s largest telecommunications company, providing advanced broadband wireless, TV, Internet, and business communication services to millions of Canadians. We are committed to leading the industry in network innovation, customer service excellence, and community engagement. Join our team and help us connect Canadians to what matters most.
Job Description
We are seeking a dedicated and empathetic Remote Customer Care Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries related to our wide range of telecommunication services. This is a fully remote position, offering the flexibility to work from your home office while being an integral part of our national team. You will handle inbound calls, chats, and emails, ensuring every customer interaction is positive and productive.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email in a professional and timely manner.
- Diagnose and resolve technical issues, billing questions, and service-related problems.
- Provide accurate information about Bell products and services.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell additional services where appropriate.
- Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Required Skills
- Excellent verbal and written communication skills in English and French (bilingualism is essential for Quebec region).
- Strong problem-solving and analytical abilities.
- Proficiency in navigating multiple computer applications and systems simultaneously.
- High school diploma or equivalent.
- Ability to work independently and as part of a remote team.
- Customer-focused mindset with a passion for helping others.
Preferred Qualifications
- Previous experience in a call center or customer service environment (1+ year).
- Familiarity with telecommunication products and services.
- Post-secondary education in a relevant field.
- Experience with CRM software (e.g., Salesforce, Zendesk).
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Employee discounts on Bell products and services.
- Extensive training and ongoing professional development opportunities.
- Opportunities for career advancement within Bell Canada.
- Work-from-home stipend for essential equipment (e.g., internet, headset).
- Supportive remote work environment with virtual team events.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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